Legal notice

TERMS OF SERVICE

Effective Date

July 30, 2026

TERMS OF SERVICE

Welcome to Anelvo ("Company," "we," "our," or "us").

These Terms of Service ("Terms") govern your access to and use of www.anelvo.com, including any purchases made through our website.

By accessing or using this website, you agree to comply with these Terms.

If you do not agree, please discontinue use of the website.

1. Eligibility

Our website is intended for users capable of entering legally binding agreements under applicable law.

By placing an order, you represent that:

  • the information you provide is accurate;
  • you are authorized to use the selected payment method;
  • your purchase complies with applicable laws.

2. Products

Anelvo offers consumer products through its online platform.

Products may include, but are not limited to:

  • home goods;
  • electronics;
  • lifestyle products;
  • accessories;
  • personal items;
  • seasonal products;
  • and other general consumer merchandise.

Products displayed on the website may change at any time without notice.

3. Product Availability

Because some products are supplied through third-party fulfillment partners, inventory levels may change unexpectedly.

We reserve the right to:

  • discontinue products;
  • modify specifications;
  • correct descriptions;
  • limit quantities;
  • cancel unavailable products.

4. Pricing

Prices are displayed in U.S. Dollars (USD) unless otherwise stated.

Prices may change without prior notice.

We reserve the right to correct pricing errors before shipping.

If a pricing error affects your order, we may cancel it and issue a full refund.

5. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to refuse or cancel orders for reasons including:

  • suspected fraud;
  • payment authorization failure;
  • inventory shortages;
  • pricing errors;
  • legal restrictions.

If payment has already been processed, an appropriate refund will be issued.

6. Payments

We accept secure payment methods offered through our checkout.

Payment providers may include:

  • Stripe
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay
  • major credit and debit cards

Payment information is processed securely by third-party payment processors.

We do not store complete payment card information.

7. Shipping

Orders are processed within the estimated timeframe shown during checkout.

Shipping times are estimates only.

Because our products may be fulfilled through independent suppliers, delivery times can vary depending on:

  • destination;
  • customs procedures;
  • carrier delays;
  • weather;
  • supplier processing.

Estimated delivery dates are not guaranteed.

8. Customs and Import Duties

International shipments may be subject to:

  • customs duties;
  • import taxes;
  • brokerage fees;
  • governmental charges.

These charges are the responsibility of the customer unless expressly stated otherwise.

9. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms.

Customers should review that policy before making purchases.

10. User Accounts

If accounts become available in the future, users agree to:

  • maintain password confidentiality;
  • provide accurate information;
  • promptly update account details;
  • notify us of unauthorized access.

Users are responsible for all activities occurring under their accounts.

11. User Comments

Users may post comments where permitted.

By submitting comments, you represent that:

  • you own the content;
  • it does not infringe intellectual property rights;
  • it is not defamatory;
  • it is not unlawful;
  • it is not abusive;
  • it is not misleading.

Anelvo reserves the right to remove any content at its sole discretion.

12. Intellectual Property

All website content, including:

  • logos;
  • graphics;
  • product descriptions;
  • layouts;
  • software;
  • text;
  • images;
  • trademarks;

is owned by or licensed to Anelvo and protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed or commercially exploited without prior written permission.

13. Prohibited Uses

Users may not:

  • violate laws;
  • infringe intellectual property rights;
  • upload malicious software;
  • interfere with website security;
  • scrape website content;
  • impersonate others;
  • submit false information;
  • engage in fraudulent conduct.

Violations may result in immediate termination of access.

14. Disclaimer of Warranties

This website and all products are provided on an "AS IS" and "AS AVAILABLE" basis.

To the maximum extent permitted by applicable law, Anelvo disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

15. Limitation of Liability

To the fullest extent permitted by law, Anelvo shall not be liable for:

  • indirect damages;
  • incidental damages;
  • consequential damages;
  • lost profits;
  • loss of data;
  • business interruption.

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

16. Indemnification

You agree to defend, indemnify and hold harmless Anelvo and its owner from claims arising out of:

  • your misuse of the website;
  • your violation of these Terms;
  • your infringement of third-party rights.

17. Third-Party Services

Our website may integrate services provided by third parties, including:

  • payment processors;
  • analytics providers;
  • advertising services;
  • shipping companies.

Their services remain subject to their own policies and terms.

18. Privacy

Your use of this website is also governed by our Privacy Policy.

19. Changes

We may modify these Terms at any time.

Updated versions become effective immediately upon publication.

Continued use of the website constitutes acceptance of those changes.

20. Governing Law

These Terms shall be interpreted in accordance with the laws applicable to the operation of the business and any mandatory consumer protection laws that may apply to the customer.

Nothing in these Terms limits rights that cannot legally be waived under applicable law.

21. Contact

Anelvo

Website:
www.anelvo.com

Owner:
Sara Karina Romero Palomino

Address:
Calle 14 #107-54
Bogotá 110921
Colombia

Email:
sarakarina165@gmail.com

Phone:
+57 3133483515

RIVACY POLICY

Effective Date: July 30, 2026

PRIVACY POLICY

Welcome to Anelvo ("Company," "we," "our," or "us").

At www.anelvo.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website or purchase products from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal Information

This may include:

  • Full name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (processed securely by third-party payment providers)
  • Order history
  • Customer support communications

We do not store complete payment card information on our servers.

Device Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Language settings
  • Pages visited
  • Time spent on pages
  • Referral URL
  • Clickstream data

Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to improve your experience.

These technologies help us:

  • Remember your preferences
  • Improve website performance
  • Analyze visitor behavior
  • Measure advertising performance
  • Detect fraud
  • Personalize content

2. Information Collected Through Third Parties

We may receive information from third-party service providers including:

  • Shopify (if used)
  • Stripe
  • PayPal
  • Meta Platforms (Facebook & Instagram)
  • Google Analytics
  • AutoDS
  • Email marketing providers
  • Shipping partners
  • Fraud prevention services

Each provider processes data according to its own privacy policy.

3. How We Use Your Information

We use your information to:

  • Process orders
  • Deliver products
  • Verify payments
  • Prevent fraudulent transactions
  • Respond to customer inquiries
  • Improve our products and services
  • Personalize your shopping experience
  • Send transactional emails
  • Send marketing communications (where permitted)
  • Comply with legal obligations

4. Advertising

We may use advertising technologies to display relevant advertisements.

These services may include:

  • Meta Ads
  • Google Ads
  • Other advertising partners

Advertising providers may use cookies and similar technologies to measure campaign performance and personalize advertisements.

5. Meta Pixel

Our website may use Meta Pixel.

Meta Pixel helps us:

  • Measure advertising performance
  • Understand visitor behavior
  • Build custom audiences
  • Improve advertising campaigns

Meta may receive information about your interactions with our website in accordance with its own privacy practices.

6. Google Analytics

We may use Google Analytics to understand:

  • visitor activity;
  • website traffic;
  • user behavior;
  • device information;
  • traffic sources.

Google may collect information in accordance with its Privacy Policy.

7. Email Communications

If you voluntarily subscribe to our newsletter or marketing communications, we may send:

  • promotions;
  • product announcements;
  • updates;
  • special offers.

You may unsubscribe at any time using the unsubscribe link included in our emails.

8. Order Communications

Even if you opt out of marketing communications, we may still contact you regarding:

  • order confirmations;
  • shipping updates;
  • payment issues;
  • customer support;
  • security notifications.

9. Sharing Information

We do not sell your personal information.

We may share information only when necessary with:

  • payment processors;
  • shipping companies;
  • website hosting providers;
  • fraud prevention providers;
  • analytics providers;
  • legal authorities where required by law.

10. International Transfers

Because we operate internationally, your information may be transferred to and processed in countries other than your country of residence.

We take reasonable measures to protect personal information during such transfers.

11. Data Retention

We retain personal information only as long as necessary to:

  • fulfill orders;
  • comply with legal obligations;
  • resolve disputes;
  • enforce agreements;
  • maintain business records.

When no longer needed, information is securely deleted or anonymized where reasonably practicable.

12. Data Security

We implement commercially reasonable technical and organizational measures to protect your information.

These measures include:

  • encrypted connections (SSL/TLS);
  • restricted administrative access;
  • secure payment processing through third-party providers;
  • regular software updates;
  • monitoring against unauthorized access.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • access your personal information;
  • request correction of inaccurate information;
  • request deletion of your information;
  • request a copy of your data;
  • object to certain processing activities;
  • withdraw consent where processing is based on consent.

To exercise these rights, contact us using the information below.

14. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to:

  • know what personal information we collect;
  • request deletion of personal information, subject to legal exceptions;
  • request correction of inaccurate personal information;
  • opt out of certain uses of personal information where required by law.

Requests may be submitted using the contact information provided below.

15. Children's Privacy

Our website is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

16. Third-Party Websites

Our website may contain links to third-party websites in the future.

We are not responsible for the privacy practices or content of those external websites.

Users should review the privacy policies of any third-party sites they visit.

17. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technologies.

The updated version becomes effective upon publication on this website.

The "Effective Date" at the top of this Policy indicates the latest revision.

PRIVACY POLICY

Effective Date: July 30, 2026

PRIVACY POLICY

Welcome to Anelvo ("Company," "we," "our," or "us").

At www.anelvo.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website or purchase products from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal Information

This may include:

  • Full name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (processed securely by third-party payment providers)
  • Order history
  • Customer support communications

We do not store complete payment card information on our servers.

Device Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Language settings
  • Pages visited
  • Time spent on pages
  • Referral URL
  • Clickstream data

Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to improve your experience.

These technologies help us:

  • Remember your preferences
  • Improve website performance
  • Analyze visitor behavior
  • Measure advertising performance
  • Detect fraud
  • Personalize content

2. Information Collected Through Third Parties

We may receive information from third-party service providers including:

  • Shopify (if used)
  • Stripe
  • PayPal
  • Meta Platforms (Facebook & Instagram)
  • Google Analytics
  • AutoDS
  • Email marketing providers
  • Shipping partners
  • Fraud prevention services

Each provider processes data according to its own privacy policy.

3. How We Use Your Information

We use your information to:

  • Process orders
  • Deliver products
  • Verify payments
  • Prevent fraudulent transactions
  • Respond to customer inquiries
  • Improve our products and services
  • Personalize your shopping experience
  • Send transactional emails
  • Send marketing communications (where permitted)
  • Comply with legal obligations

4. Advertising

We may use advertising technologies to display relevant advertisements.

These services may include:

  • Meta Ads
  • Google Ads
  • Other advertising partners

Advertising providers may use cookies and similar technologies to measure campaign performance and personalize advertisements.

5. Meta Pixel

Our website may use Meta Pixel.

Meta Pixel helps us:

  • Measure advertising performance
  • Understand visitor behavior
  • Build custom audiences
  • Improve advertising campaigns

Meta may receive information about your interactions with our website in accordance with its own privacy practices.

6. Google Analytics

We may use Google Analytics to understand:

  • visitor activity;
  • website traffic;
  • user behavior;
  • device information;
  • traffic sources.

Google may collect information in accordance with its Privacy Policy.

7. Email Communications

If you voluntarily subscribe to our newsletter or marketing communications, we may send:

  • promotions;
  • product announcements;
  • updates;
  • special offers.

You may unsubscribe at any time using the unsubscribe link included in our emails.

8. Order Communications

Even if you opt out of marketing communications, we may still contact you regarding:

  • order confirmations;
  • shipping updates;
  • payment issues;
  • customer support;
  • security notifications.

9. Sharing Information

We do not sell your personal information.

We may share information only when necessary with:

  • payment processors;
  • shipping companies;
  • website hosting providers;
  • fraud prevention providers;
  • analytics providers;
  • legal authorities where required by law.

10. International Transfers

Because we operate internationally, your information may be transferred to and processed in countries other than your country of residence.

We take reasonable measures to protect personal information during such transfers.

11. Data Retention

We retain personal information only as long as necessary to:

  • fulfill orders;
  • comply with legal obligations;
  • resolve disputes;
  • enforce agreements;
  • maintain business records.

When no longer needed, information is securely deleted or anonymized where reasonably practicable.

12. Data Security

We implement commercially reasonable technical and organizational measures to protect your information.

These measures include:

  • encrypted connections (SSL/TLS);
  • restricted administrative access;
  • secure payment processing through third-party providers;
  • regular software updates;
  • monitoring against unauthorized access.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • access your personal information;
  • request correction of inaccurate information;
  • request deletion of your information;
  • request a copy of your data;
  • object to certain processing activities;
  • withdraw consent where processing is based on consent.

To exercise these rights, contact us using the information below.

14. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to:

  • know what personal information we collect;
  • request deletion of personal information, subject to legal exceptions;
  • request correction of inaccurate personal information;
  • opt out of certain uses of personal information where required by law.

Requests may be submitted using the contact information provided below.

15. Children's Privacy

Our website is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

16. Third-Party Websites

Our website may contain links to third-party websites in the future.

We are not responsible for the privacy practices or content of those external websites.

Users should review the privacy policies of any third-party sites they visit.

17. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technologies.

The updated version becomes effective upon publication on this website.

The "Effective Date" at the top of this Policy indicates the latest revision.

COOKIE POLICY

Effective Date: July 30, 2026

COOKIE POLICY

This Cookie Policy explains how Anelvo ("Company," "we," "our," or "us") uses cookies and similar technologies when you visit www.anelvo.com.

By continuing to use our website, you consent to the use of cookies as described in this Policy, except where applicable law requires additional consent.

1. What Are Cookies?

Cookies are small text files stored on your computer, smartphone, tablet, or other device when you visit a website.

Cookies allow websites to:

  • recognize returning visitors;
  • remember preferences;
  • improve website functionality;
  • analyze website traffic;
  • personalize user experiences;
  • measure advertising performance.

Cookies do not generally contain information that directly identifies an individual, although they may be associated with personal information that we hold.

2. Why We Use Cookies

We use cookies to:

  • Ensure the proper functioning of our website.
  • Improve website security.
  • Remember user preferences.
  • Keep shopping cart information.
  • Process orders.
  • Analyze website traffic.
  • Improve website performance.
  • Detect fraudulent activity.
  • Personalize content.
  • Measure advertising campaigns.
  • Improve customer experience.

3. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function correctly.

Examples include:

  • login authentication (if applicable);
  • shopping cart functionality;
  • checkout process;
  • security features;
  • fraud prevention;
  • website navigation.

Disabling these cookies may affect website functionality.

Performance Cookies

Performance cookies help us understand how visitors interact with the website.

These cookies may collect information such as:

  • pages visited;
  • session duration;
  • bounce rate;
  • navigation paths;
  • device information;
  • browser information.

This information helps us improve our website.

Analytics Cookies

Analytics cookies help us understand website usage.

We may use services including:

  • Google Analytics
  • Shopify Analytics (if applicable)

Analytics cookies may collect:

  • approximate location;
  • device type;
  • browser version;
  • traffic sources;
  • interactions with the website.

Functional Cookies

Functional cookies allow the website to remember:

  • language preferences;
  • display preferences;
  • saved shopping cart;
  • region;
  • accessibility settings;
  • other personalized options.

Advertising Cookies

Advertising cookies help us display more relevant advertisements.

These cookies may be placed by:

  • Meta (Facebook & Instagram)
  • Google Ads
  • Other advertising partners

These cookies may be used to:

  • measure advertising performance;
  • build audiences;
  • personalize advertisements;
  • limit repetitive ads;
  • improve advertising effectiveness.

4. Meta Pixel

Our website may use Meta Pixel.

Meta Pixel may collect information such as:

  • pages viewed;
  • products viewed;
  • purchases;
  • checkout activity;
  • browser information;
  • advertising interactions.

This information helps us evaluate the effectiveness of our advertising campaigns.

5. Google Analytics

Google Analytics helps us understand:

  • visitor behavior;
  • traffic sources;
  • page performance;
  • user engagement;
  • conversions.

Google may process certain information according to its own Privacy Policy.

6. Shopify Cookies

If our website is hosted on Shopify, Shopify may place cookies required for:

  • shopping cart functionality;
  • checkout;
  • payment processing;
  • fraud prevention;
  • website security.

These cookies are managed according to Shopify's policies.

7. Third-Party Cookies

Some cookies are placed by third-party service providers.

Examples include:

  • payment processors;
  • analytics providers;
  • advertising partners;
  • shipping integrations;
  • customer support tools;
  • fraud prevention providers.

We do not control these cookies directly.

8. Managing Cookies

Most browsers allow users to:

  • delete cookies;
  • block cookies;
  • limit cookies;
  • receive notifications before cookies are stored.

You can manage cookie preferences through your browser settings.

Please note that disabling certain cookies may affect website functionality.

9. Do Not Track

Some browsers offer a "Do Not Track" (DNT) feature.

Currently, there is no universal standard for responding to DNT signals.

Accordingly, our website may not respond to all DNT requests.

10. Data Collected Through Cookies

Cookies may collect information including:

  • IP address;
  • browser type;
  • operating system;
  • device identifiers;
  • session information;
  • website interactions;
  • approximate geographic location;
  • referral URLs.

Some of this information may be considered personal information under applicable privacy laws.

11. Cookie Retention

Different cookies remain on your device for different periods.

Session Cookies

Session cookies are automatically deleted when you close your browser.

Persistent Cookies

Persistent cookies remain until:

  • they expire;
  • you delete them manually;
  • your browser removes them.

Retention periods vary depending on the cookie.

12. Updates to this Cookie Policy

We may update this Cookie Policy periodically.

Changes become effective immediately upon publication on this website.

The Effective Date at the top of this Policy indicates the latest revision.

SHIPPING POLICY

Effective Date: July 30, 2026

SHIPPING POLICY

Thank you for shopping with Anelvo.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from www.anelvo.com.

By placing an order, you agree to this Shipping Policy.

1. Order Processing

After your order has been successfully placed and payment has been confirmed, we begin processing your order.

Typical processing time is:

1–3 business days

During busy seasons, holidays, promotional events, or periods of high demand, processing may take longer.

Orders are not processed on weekends or public holidays.

2. Order Confirmation

Once your purchase is completed, you will receive:

  • Order confirmation email
  • Payment confirmation
  • Shipping confirmation (when available)
  • Tracking information (if provided by the carrier)

If you do not receive a confirmation email, please check your spam or junk folder before contacting us.

3. Shipping Destinations

Anelvo currently serves customers primarily in the United States.

Availability may vary depending on:

  • carrier restrictions;
  • supplier limitations;
  • local regulations;
  • product availability.

Some products may not be available in every location.

4. Delivery Time

Estimated delivery time after shipment:

5–15 business days

Some deliveries may take longer due to:

  • weather conditions;
  • customs inspections;
  • carrier delays;
  • supplier processing;
  • high shipping volume;
  • public holidays;
  • unforeseen logistical issues.

Delivery dates shown at checkout are estimates only and are not guaranteed.

5. Dropshipping Fulfillment

Some or all products sold by Anelvo are fulfilled through trusted third-party suppliers and logistics partners.

As a result:

  • products may ship from different warehouses;
  • products within the same order may arrive separately;
  • different carriers may be used;
  • tracking numbers may be issued separately.

Receiving multiple packages for one order is normal.

6. Shipping Costs

Shipping costs are calculated during checkout.

Shipping charges depend on:

  • destination;
  • package weight;
  • product size;
  • shipping method;
  • promotional offers.

Occasionally, Anelvo may offer free shipping promotions.

7. Tracking Orders

When tracking information is available, customers will receive a shipping confirmation email containing tracking details.

Tracking updates depend on the carrier and may take several days to appear after shipment.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If incorrect information is submitted, we cannot guarantee successful delivery.

If an order has not yet been processed, we may be able to update the shipping address.

Once an order has been shipped, address changes are generally not possible.

9. Lost Packages

If your package appears to be lost:

  1. Verify the tracking information.
  2. Check with neighbors or household members.
  3. Contact the shipping carrier.
  4. Contact our customer support.

We will work with the carrier to investigate the shipment.

10. Delayed Shipments

Delivery delays may occur for reasons beyond our control.

Examples include:

  • severe weather;
  • customs inspections;
  • transportation disruptions;
  • carrier delays;
  • public emergencies;
  • supplier issues.

Such delays do not automatically entitle customers to compensation or cancellation.

11. Customs Duties and Import Taxes

For international shipments outside the United States, customers may be responsible for:

  • customs duties;
  • import taxes;
  • brokerage fees;
  • governmental charges.

These fees are determined by the destination country's authorities and are not controlled by Anelvo.

12. Refused Deliveries

If a customer refuses delivery without legal justification, the customer may remain responsible for:

  • return shipping costs;
  • customs charges;
  • handling fees;
  • non-recoverable shipping expenses.

Any refund will be processed according to our Return & Refund Policy.

13. Damaged Packages

If your package arrives visibly damaged:

  • take photographs before opening;
  • retain all packaging materials;
  • contact us as soon as possible;
  • provide your order number and supporting images.

This helps us investigate with the shipping carrier and supplier.

14. Missing Items

If an order arrives with missing items:

  • verify whether items are being shipped separately;
  • wait for any additional tracking numbers;
  • contact us if the remaining items do not arrive within the estimated delivery period.

15. Shipping Restrictions

Certain products may be unavailable for shipment due to:

  • legal restrictions;
  • carrier limitations;
  • supplier policies;
  • safety regulations;
  • export restrictions.

We reserve the right to cancel orders that cannot legally or practically be fulfilled.

16. Force Majeure

Anelvo is not responsible for shipping delays caused by events beyond our reasonable control, including but not limited to:

  • natural disasters;
  • pandemics;
  • war;
  • labor strikes;
  • transportation disruptions;
  • government actions;
  • supplier failures;
  • cyber incidents affecting logistics providers.

    RETURN & REFUND POLICY

    Effective Date: July 30, 2026

    RETURN & REFUND POLICY

    At Anelvo, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for purchases made through www.anelvo.com.

    By placing an order, you agree to this Policy.

    1. Return Eligibility

    Customers may request a return for eligible products within 30 calendar days after receiving the order.

    To qualify for a return, the product must:

    • Be unused.
    • Be in its original condition.
    • Include all original packaging.
    • Include all accessories, manuals, and documentation.
    • Not show signs of misuse or damage caused after delivery.

    Certain products may not be eligible for return due to hygiene, safety, legal, or supplier restrictions.

    2. Non-Returnable Items

    Unless required by applicable law, we generally do not accept returns for:

    • Gift cards
    • Downloadable digital products
    • Personalized or customized products
    • Perishable goods
    • Intimate or sanitary products
    • Opened personal care items
    • Hazardous materials
    • Products marked as "Final Sale"
    • Products damaged through misuse

    3. Damaged or Defective Products

    If your order arrives:

    • damaged;
    • defective;
    • incorrect;
    • incomplete;

    please contact us within 7 days of delivery.

    Include:

    • your order number;
    • photographs of the product;
    • photographs of the packaging;
    • a description of the issue.

    We will review your request and determine the appropriate resolution.

    4. Incorrect Orders

    If you receive the wrong product, please notify us within 7 days.

    After verification, we may offer one of the following:

    • replacement product;
    • partial refund;
    • full refund;
    • store credit.

    The appropriate solution will depend on the circumstances.

    5. Order Cancellations

    Orders may be cancelled before they are processed.

    Once an order has entered processing or has been shipped, cancellation may no longer be possible.

    If cancellation is approved before shipment, a full refund will be issued.

    6. How to Request a Return

    To request a return:

    1. Contact our customer support.
    2. Provide your order number.
    3. Explain the reason for the return.
    4. Attach photographs if necessary.
    5. Wait for return authorization before shipping the item.

    Returns sent without prior authorization may be refused.

    7. Return Shipping

    Unless the return results from our error or a defective product, customers are generally responsible for return shipping costs.

    Original shipping charges are typically non-refundable unless otherwise required by applicable law.

    8. Inspection of Returned Products

    After we receive the returned item, we will inspect it.

    Inspection generally occurs within 5–10 business days.

    If the return is approved, the refund process will begin.

    9. Refund Method

    Approved refunds are issued using the original payment method whenever possible.

    Depending on your payment provider, refunds may require 5–10 business days (or longer) to appear.

    Processing times are controlled by financial institutions and payment providers.

    10. Partial Refunds

    Partial refunds may be issued when:

    • products show signs of use;
    • items are incomplete;
    • original packaging is missing;
    • products are returned damaged due to customer handling;
    • only part of an order is returned.

    11. Exchanges

    If eligible, we may replace products that are:

    • defective;
    • damaged during shipping;
    • incorrectly shipped.

    Exchange availability depends on supplier inventory.

    12. Supplier Fulfillment

    Because many products are fulfilled through third-party suppliers under our dropshipping model:

    • replacements may require additional processing time;
    • inventory availability may vary;
    • identical replacement products cannot always be guaranteed.

    If replacement is unavailable, we may offer a refund or store credit.

    13. Refused Deliveries

    If a shipment is refused without legal justification:

    • return shipping costs;
    • customs fees;
    • carrier charges;
    • non-recoverable shipping expenses;

    may be deducted from any refund where permitted by applicable law.

    14. Chargebacks

    Customers are encouraged to contact us before initiating a chargeback.

    Fraudulent or abusive chargebacks may be disputed using available evidence, including:

    • order records;
    • shipment tracking;
    • delivery confirmation;
    • communication history.

    15. Fraud Prevention

    To protect customers and our business, we reserve the right to deny refund requests involving:

    • fraudulent claims;
    • repeated abuse of the return process;
    • altered products;
    • intentionally damaged merchandise;
    • suspicious purchasing activity.

    16. Limitation

    Nothing in this Policy limits any consumer rights that cannot legally be excluded under applicable law.

    Where mandatory consumer protection laws provide greater rights, those rights will prevail.

DISCLAIMER

Effective Date: July 30, 2026

DISCLAIMER

This Disclaimer governs the use of www.anelvo.com (the "Website"), operated by Anelvo.

By accessing or using this Website, you acknowledge that you have read, understood, and agreed to this Disclaimer.

If you do not agree with any part of this Disclaimer, you should discontinue use of the Website.

1. General Information

The content published on this Website is provided for general informational and commercial purposes only.

Although we strive to ensure that all information is accurate and up to date, we make no guarantees regarding:

  • completeness;
  • accuracy;
  • reliability;
  • suitability;
  • availability.

All information is provided in good faith but without warranties of any kind.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, and availability are accurate.

However:

  • product colors may vary depending on screen settings;
  • product packaging may change;
  • manufacturers may update specifications without notice;
  • dimensions and measurements may contain minor variations.

We reserve the right to correct any errors or omissions at any time.

3. Availability

Products displayed on the Website do not guarantee current availability.

Inventory may change without prior notice due to supplier updates or demand.

We reserve the right to:

  • discontinue products;
  • modify specifications;
  • limit quantities;
  • reject orders;
  • cancel unavailable items.

4. Dropshipping Disclosure

Anelvo operates using a dropshipping business model.

Accordingly:

  • products may be supplied by third-party fulfillment partners;
  • products may ship from different warehouses;
  • suppliers may change without notice;
  • delivery times may vary;
  • inventory may fluctuate.

We carefully select our suppliers but cannot control every aspect of their operations.

5. Shipping Estimates

Any delivery time displayed on the Website is an estimate only.

Actual delivery may vary because of:

  • carrier delays;
  • customs inspections;
  • supplier processing;
  • weather conditions;
  • transportation disruptions;
  • public holidays;
  • unforeseen events.

Estimated delivery dates are not guaranteed.

6. External Services

The Website may use services provided by independent third parties, including:

  • payment processors;
  • shipping providers;
  • analytics platforms;
  • advertising services;
  • email providers;
  • customer support platforms.

We are not responsible for interruptions, failures, or actions attributable to these third-party services.

7. External Links

If the Website includes links to third-party websites in the future, those links are provided solely for convenience.

We do not control or endorse the content, policies, or practices of external websites.

Users access third-party websites at their own risk.

8. No Professional Advice

Nothing on this Website constitutes:

  • legal advice;
  • medical advice;
  • financial advice;
  • investment advice;
  • tax advice;
  • professional consulting.

Customers should consult qualified professionals before relying on information that may affect important decisions.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Anelvo shall not be liable for:

  • indirect damages;
  • incidental damages;
  • consequential damages;
  • special damages;
  • punitive damages;
  • loss of profits;
  • loss of revenue;
  • business interruption;
  • data loss.

Our maximum liability shall not exceed the amount paid by the customer for the product giving rise to the claim.

10. Website Availability

We do not guarantee uninterrupted access to the Website.

Temporary interruptions may occur due to:

  • maintenance;
  • software updates;
  • server failures;
  • cyberattacks;
  • internet outages;
  • force majeure events.

11. Security

Although reasonable security measures are implemented, no website can guarantee absolute protection against:

  • unauthorized access;
  • cyberattacks;
  • malware;
  • viruses;
  • data interception.

Users are responsible for maintaining the security of their own devices.

12. User Responsibility

Users agree to use the Website responsibly.

Users remain solely responsible for:

  • information they submit;
  • purchasing decisions;
  • compliance with applicable laws;
  • safeguarding account credentials (if accounts become available).

13. Intellectual Property

All Website content, including but not limited to:

  • logos;
  • trademarks;
  • graphics;
  • product descriptions;
  • text;
  • software;
  • images;
  • website design;

is protected by applicable intellectual property laws.

Unauthorized reproduction or commercial use is prohibited without prior written consent.

14. Testimonials and Reviews

Customer reviews and testimonials reflect individual experiences.

Results may vary from one customer to another.

Testimonials should not be interpreted as guarantees of future performance or satisfaction.

15. Pricing Errors

Despite our best efforts, pricing errors may occasionally occur.

If an incorrect price is identified before shipment, we reserve the right to:

  • cancel the order;
  • correct the pricing;
  • issue a refund where appropriate.

16. Changes to this Disclaimer

We reserve the right to modify this Disclaimer at any time.

Changes become effective immediately upon publication on the Website.

Continued use of the Website constitutes acceptance of the updated Disclaimer.

17. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us:

Anelvo

Website:
www.anelvo.com

Owner:
Sara Karina Romero Palomino

Email:
sarakarina165@gmail.com

Phone:
+57 3133483515

Address:
Calle 14 #107-54
Bogotá 110921
Colombia